How to claim

Emergency

Call the emergency number in your region for assistance.

ZIMBABWE +263 (0) 712 206 107
ZAMBIA +260 (0) 966 853 948
SOUTH AFRICA +27 (0) 79 879 2222
MALAWI +265 (0) 888 495 038
UNITED KINGDOM +44 (0) 1243 621 103

(For members travelling outside of Sub-Saharan Africa on top-up days)

Elective (Specialist Referred Non Emergency Treatment/Procedures)

  1. All elective claims must be pre-authorised via the Claims Department. You will need  to provide them with a referral letter from your specialist.
  2. If you have any queries or concerns regarding your claim, please contact our Claims Department on
    (Zimbabwe) +263 (0) 4 746 573/4 or +263 (0) 71 2 206 107
    (South Africa) +27 (0) 11 452 2130 or +27 (0) 79 879 2222
    (Zambia) +260 (0) 211 263 570 or +260 (0) 966 853 948